latest updates

Seasus snaps up Best eCommerce site (B2C) honour at the MCA eBusiness Awards 2015

Seasus made its mark amongst tough competition at the MCA eBusiness Awards for the fifth consecutive year, clutching the award for Best eCommerce site (B2C) through its online solution for Elmo Insurance.The new platform for Elmo Insurance was launched in June 2015 with the aim of providing state-of-the-art ecommerce facilities to its existing and prospective clients. Through the new portal, Elmo ... read more

Thursday, 17 March 2016

Seasus nominated for the MCA eBusiness Awards 2014, for the fourth consecutive year!

Android-Based Menu Management solution for General Soft Drinks makes it to the finals at the MCA eBusiness Awards 2014.

The Menu Management solution in an integrated platform composed of an Android-based app and a back-end system that assist’s the marketing department at GSD in the management of promotional print material at client outlets.GSD sales representatives visit outlets on a regular basis and propose the sponsorship of print material by Coca Cola. Sales reps are provided with an Android app running on a ta ... read more

Thursday, 20 November 2014

Mita awards outsourcing contracts worth €2.5m

Mita, the government's IT agency, has awarded contracts worth €2.5m with local companies for maintenance, support and upgrades of some of the government’s ICT systems..

Mita’s executive chairman Tony Sultana explained that the contracts covered software development and operational services on applications managed by Mita.“This is the first time that such services are being requested on such a wide spectrum of business areas that amongst others include statistics, government administration, health, social services, taxation, and funding.”The contracts were awarde ... read more

Monday, 10 November 2014

Seasus gives life to a new app!

Blood Donor app goes live on World Blood Donor Day

Seasus is yet again expanding its Corporate Social Responsibility portfolio by becoming the social media managers of the National Blood Transfusion Service (NBTS) in Malta.This project was strongly desired and initiated by Alison Casha, our Business Development Manager, a regular blood donor. After approaching the NBTS team and reaching a mutual agreement earlier this year, Seasus were appointed o ... read more

Wednesday, 26 June 2013

It’s Diving Time!

Maltaqua’s New Portal is powered by SEASUS

Malta’s leading diving centre MALTAQUA is one of our latest clients and projects.We are proud to power another complex portal integrating a number of websites connected to Malta’s number one diving companies, with services ranging from diving courses to apartment rentals to equipment hire and purchase.All the various services which were previously represented via different websites, are now groupe ... read more

Tuesday, 18 June 2013

Incredible ... but true!

Our Donation App helps Charity breaks a record

Whatever it took to make this year's Istrina charity event a success, it worked. Malta's most loved fund-raising marathon held on Boxing Day every year collected a record sum in excess of three million Euros. During the 12 hour televised event, the Maltese population had the opportunity to make a donation via telephone, SMS or by personally handing the donation at Verdala Palace, centre of all act ... read more

Thursday, 27 December 2012

Social media has changed the face of customer service as we know it, for good!

Networks as a customer service tool are no longer experimental

The social landscape is forever evolving, but one thing remains certain in all this uncertainty – that your ability to serve your customers, in the channels they wish to be served in, it critical to your business success.

We all want to make our revenue numbers. To do so, we must acknowledge the acquisition and retention power of the post-sales experience. It is critical to keep your current customers happy, and show potential customers how well you do business. Social media gives your business a channel to achieve all of the above.

So what’s changed in 2012? Well first and foremost your customers now EXPECT your company to be socially responsive. 62% of customers have used social media to raise a customer service issue. 81% of customers believe it is important for your business to respond to them if they have a question or complaint on a social channel. And 60% of businesses who have increased revenues in the past six months put it down better customer service.

In these tough economic times can you afford to not improve your post sales experience? It takes three times as much internal resources to acquire a new customer as it does to retain one – customer retention is the new acquisition for your brand.

Second, companies are now grasping this change in the dynamics of the buyer seller relationship. 42% of companies are already using social media as a customer service tool, with this number predicted to increase to 59% by year’s end.

This is a good start – but the same problems still exist.

56% of the top 50 brands did not respond to a single customer comment on their Facebook page in 2011. 71% of customer’s complaints on Twitter go ignored by brands. And 55% of consumers expect a response the same day to an online complaint – only 29% receive one.

But social media as a customer service tool is no longer experimental – it is fundamental to your business success. Your customer service strategy must include social media and be part of your long-term business plan to maintain competitive advantage.

Date Published: Friday, August 08, 2014